The Imperative of Transforming the Patient Financial Experience in Healthcare

The Imperative of Transforming the Patient Financial Experience in Healthcare Empowering revenue cycle staff to create more positive and memorable moments for patients by Steve Ambrose In an era where healthcare is undergoing unprecedented transformation, the focus often lands squarely on technological innovation, clinical efficacy, and operational efficiency. However, one facet that often gets overlooked, and at times remains disconnected from overall patient experience surveys and results, is the financial experience of the patient. It's a crucial dimension that profoundly impacts not only patient satisfaction and trust, but also the bottom line for healthcare providers. As financial responsibilities shift increasingly...