Earlier this year, I enjoyed a terrific call with a leader at GoodRx. There is so much to love about this company, its purpose, and the way that it is structured. Here are some financials/margins from FY 2020 – reported in Q4: Revenue of $550M (42% YOY) Adjusted EBITA...
The terms ‘treatment’ and ‘experience’ — we’ve heard of these so often in discussing patients. But what about the treatment and experience of doctors and nurses? Let’s set the stage by unpacking some statistics. These help reflect on...
Let me begin by acknowledging, with reservation, that our healthcare system holds some of the greatest people and talent in the world. As we are seeing through the coronavirus response, we’ve witnessed immense kindness, compassion, caring, and giving of...
During an interview, heavyweight champion ‘Iron Mike’ Tyson was asked about his thoughts about his upcoming opponent’s plan to beat him. His answer was historic: “Everyone has a plan…until they are hit in the mouth” U.S. hospitals...
Why would a hospital, health system, or other healthcare service business want a Chief Consumer Officer? It was a question asked to me from a healthcare executive during an exploratory call last week. In fact, I’m having a number of these ‘chin-wags’...
“Sometimes the most difficult thing is to be able to see the most obvious thing!” –Mehmet Murat Ildan It was more than 70 years ago when the Arthritis Foundation was formed. It’s purpose was in helping to curb what was then deemed “the oldest...
