ABOUT DR. STEVE

Thanks for jumping in to learn more about me. 

NOTE:  For those interested in how I can help them, my consulting page is the very best content, per my diverse skill set and areas of expertise. Also, the podcast is a side-hustle – not my career. But I sure love it.

My story begins with cutting my teeth on the front lines of health care, as a chiropractic clinic owner/provider in ‘medically conservative’ Richmond, Virginia. If you’re in corporate healthcare, you may likely have just taken a step back, believing we are not in the same camp.

However, nothing could be further from the truth.

Developing a thick skin to rejection, understanding consumer and patient behavior, plus establishing a flexible sales and engagement strategy was for me, a trial by fire. And today, understanding this type of mindset and behavior, is what adds new quality patients, as well as drives their behavior to add revenue, mitigate risk, and cut costs.

Providers that are not expanding, or wanting to expand their service base and footprint, will eventually be acquired or worse…simply passed-by through competitive advantage.

So I grew my mindset, touched my healthcare community…and the engagement strategy worked. I would eventually treat more than 50 patients per day; and I learned how to get consumers/patients to take action and make buying decisions – on both their lifestyle and care.  

This is when Dr. Steve Ambrose turned into “Dr. Steve”

All the personal success aside, there are a lot of limitations in being a chiropractor – mainly due to payers and limitation on services. During the last few years prior to selling my practice, I was fortunate enough to broaden myself in ‘double-duty’ time. Here I developed and patented a number of software improvements in the areas of health-related subrogation detection and a cost-containment exchange between payers and P&C insurers

After selling my practice in 2014, I took a bold and confident step in the world of online loans. Seems completely contrary to healthcare – but in effect it allowed me to open up a wider mind into the world of business and industry.

This company had, and still has millions of online consumers. These individuals are fully-employed but suffering from emergency short-term financial need. It’s a $40 Billion industry in the U.S. and many larger companies, even Google have acquired such interests. 

I led strategy and outbound marketing teams, engaging with and optimizing results from our customers – while integrating sales with hundreds of back-end national lenders. It sure wasn’t healthcare – but the principles of human behavior, needs and benefits – and tapping into their financial pain helped grow one single segment of the company by 440%.

Then I was given the task of transforming a stale, call-returning department into a live call-center profit center. I learned quick, pulled in technology assets, and integrated systems. The result became a profitable two-man customer service team, which effectively handled up to 3,500 national calls/day with high quality and customer satisfaction.

At the end of 2016 I took a break. My interests always remained in healthcare, but this was not a vertical the organization was willing to enter into. So at 48 I decided to step back and take time to best find myself and my new road. During this time, I grew the RED HOT HEALTHCARE podcast as a side-hustle – now having tens of thousands of show downloads, and carrying top leader guests.

YOUR NEEDS:

You came here because on some level, you had a need. Perhaps a new or improved business initiative, tactic, process, system, marketing plan, culture shift, or strategy. My purpose and passion is rooted in expertise for analyzing and engaging upon tactics and strategy that seeks to find, engage, and acquire new consumers, customers, and patients. 

Consider my a unique asset, whether it is in engaging me for FT team employment, consulting, power speaking, or paid advisement.

You may reach me through EMAIL or set up a convenient appointment by CLICKING ON THIS SECURE LINK

Did you know that Dr. Steve is also an author?

3 MINUTES is a historical fiction novel based on the crash of United Flight 93. It took him more than 14 years of research and witness interviews, to form the basis for this work.

Click on the book – or go to the Amazon page to order paperback or ebook copies.

The flight crew and passengers are true American heroes. A portion of the proceeds from the sale of this book will be donated to Families of Flight 93 Memorial Fund.

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