Earlier this year, I enjoyed a terrific call with a leader at GoodRx. There is so much to love about this company, its purpose, and the way that it is structured. Here are...

The terms ‘treatment' and 'experience' -- we’ve heard of these so often in discussing patients. But what about the treatment and experience of doctors and nurses? Let's set...

Let me begin by acknowledging, with reservation, that our healthcare system holds some of the greatest people and talent in the world. As we are seeing through the...

During an interview, heavyweight champion 'Iron Mike' Tyson was asked about his thoughts about his upcoming opponent's plan to beat him. His answer was historic: "Everyone...

Why would a hospital, health system, or other healthcare service business want a Chief Consumer Officer? It was a question asked to me from a healthcare executive during an...

“Sometimes the most difficult thing is to be able to see the most obvious thing!” --Mehmet Murat Ildan It was more than 70 years ago when the Arthritis Foundation was...