March 23, 2017 – Better patient engagement and consumer satisfaction remain among the top priorities for C-suite hospital executives, according to the 2017 C-suite survey from Premier, Inc.
The survey of 63 healthcare executives revealed that healthcare organizations are responding to the increasingly consumer-centric healthcare industry. As patients assume more financial responsibility for their healthcare, organizations are focusing on creating a positive patient experience.
Patients have more buying power in the age of health savings accounts and high-deductible health plans. Because patients use their own money to purchase much of their healthcare, they are selecting the healthcare providers that offer the best services for their dollar.
C-suite executives are recognizing that fact, with 45 percent reporting that they will increase their investments in patient engagement