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RED HOT Contributors


Patient Portal Use Lagging Despite Strong Provider Support


Source: Thinkstock

March 16, 2017 – Although most healthcare organizations offer patients access to their individual health records, less than one-third of patients look at that data on the patient portal, according to a new report from the Government Accountability Office (GAO).

HHS has advocated for better patient data access in recent years, making patient portals and viewing, downloading, and transmitting capabilities key provisions to the agency’s meaningful use requirements.

As of 2015, 88 percent of eligible hospitals and 87 percent of eligible professionals had offered their patients electronic access to their own health data, GAO reported. However, in that same year only 15 percent of hospital patients and 30 percent of patients visiting a non-hospital-based provider had used the patient portal to view, download, or transmit

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