March 16, 2017 – A new study shows that ratings on different physician review websites often paint inconsistent pictures of patient satisfaction.
Researchers from the Hospital for Special Surgery (HSS) presented their findings at this week’s American Academy of Orthopaedic Surgeons Annual Meeting, showing that clinician reviews are inconsistent across Healthgrades, Vitals, and Ratemds, three popular physician review websites.
The team looked at online profiles for 275 sports medicine specialists rated on each of the three tested websites. Researchers took notes on clinicians’ years in practice, location, and academic affiliation. The researchers then categorized qualitative comments as clinician competence, affability, and the process of care delivery, three areas which the researchers said define positive patient experiences.
“Historically, three key qualities – affability, availability and