Today we have a special in-depth episode on consumer and patient engagement – given by Dr. Steve Ambrose, founder and host of Red Hot Healthcare. For over 20 years, he was able to successfully and personally engage with thousands of self-pay patients, getting them to stay, pay, and refer others.
Dr. Steve presents tremendous insight and gems for hospitals, health systems, providers, payers, consultants, and healthcare technology vendors.
This powerful episode includes:
- Core tenants of engagement
- The damage of confirmation bias
- Patient affordability and valuing care
- Volume, initial engagement & activated patients
- The power of negotiation and empathy