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RED HOT Contributors


Episode 8 – Transforming Telehealth…and Humanizing Health Care


Some years back in New York City a man worked for the investment division of Lehman Brothers. He participated in the public rollout of Google and in the defense of the entertainment company Six Flags. He worked through more than $8 Billion dollars worth of deals and got to ‘lift the hood’ on a lot of businesses, seeing how they run and how their cultures were built.

One day, this man received a call from his uncle who was running a small emergency room physicians group in Southern California. After helping clear some difficult hurdles for the older man, the uncle asked the talent financial whiz to come on full-time. The young man agreed, moving out from New York to Los Angeles.

For the next 10 years he developed and executed on his planning and new company infrastructure. The small ER physician group soon became a leading provider services organization leader in the Southwest U.S. – seeing over 1 million visits per year. Things were going well and were going to get even better.

In 2008 he was introduced to, and eventually helped take public a company called the Language Access Network (LAN). Among other things, LAN provided what was back then, TV video interpretation services for patients. He attacked a common unhelped problem, namely doctors unable to properly communicate and gain health and family history for 1 in 5 patients. Specifically, twenty-percent who were either non-english speaking patients or those with significant hearing loss.

The data and encounter results were clear and common. A significant communication gap existed and was unsolved for. This led to heavier practice of defensive medicine, overutilization of test ordering, higher medical harm rate, poorer outcomes, and lower patient satisfaction scores. It was here that James ‘Jamey’ Edwards decided to grow a national organization that could bring humanity back into healthcare, by helping both doctors and patients.

Cloudbreak Health began in 2015, a culmination of a company with two separate disciplines. A digital services and secure broadband technology helping care providers to speedily connect, transit and secure sensitive patient data and communiations, and the language interpretation services to support culture and patients whose communications became major health limtations.

The company has created a fast-growing, unified telehealth platform carried by more than 650 hospitals nationwide, with nearly 2 million…


Two words – HUMANIZING HEALTHCARE. That’s the mission and passion of Jamey Edwards, CEO of Cloudbreak Health.

A unique telehealth platform in more than 650 hospitals nationwide, with nearly 2 million encounters. The word is out…its growing fast…and he’s with us today on Red Hot Healthcare.

In this episode, Steve and Jamey discuss:

  • From Wall Street financier to “I’ve got an uncle in healthcare”
  • Becoming a transforming force in telehealth
  • The value of unifying language, translation, data and security
  • 30 seconds to activate a major cost reduction resource
  • The rationale for Cloudbreak’s amazing growth nationally
  • And much more…


 I have had the privilege and pleasure of working with Steve Ambrose on a podcast that covered a range of topics in healthcare information technology. The podcast logistics – communications, interview questions, scheduling and production – were every well managed.
A great experience that I would do again in an instance.

Dr. John Glaser
SVP, Population Health at CERNER

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